Coming November 2
A Greater Digital Banking Experience
We're continuing to create a Greater Experience for you — with modernized online and mobile banking, and enhanced security.
Oct 30, 5 PM
Enhancement period begins
Nov 2, 9 AM
Your new experience is live
Why we're enhancing your experience
Here for You Every Step of the Way
As we continue creating a Greater Experience for you, we’re excited about the enhanced products, services and technology coming this fall. We also understand that enhancements to the way you bank can bring questions. Our mission is to meet you where you are and help you confidently move toward what’s next, and that commitment is especially important as we move through this process together.
We want you to feel informed, prepared and confident every step of the way. Please take a few minutes to review the important information in this mailer, and remember, you don’t have to navigate these enhancements on your own. Our experienced team is here to help you, whether that means answering a quick question or personally walking you through what you need to do.
Most importantly, thank you for being a member of Greater Experience Credit Union. We know you have choices when it comes to your financial needs, and we’re grateful you’ve chosen us. We appreciate your trust and look forward to continuing to serve you with the personal care, support and Greater Experience you deserve.
Samantha Cantrell
CEO
What's Coming
What can you expect?
Greater Products & Services
More modern capabilities today and greater opportunities to serve you tomorrow.
A Better Digital Banking Experience
Improved technology, performance, convenience and access through online and mobile banking.
Enhanced Security
Continued investment in modern tools designed to help protect you and your financial information.
And while we're enhancing the technology behind your banking experience, one important thing isn't changing: our experienced team is here to help you.
What's Coming
Frequently Asked Questions
Below are answers to some of the most common questions about the upcoming enhancement. If you do not see your question addressed, or if you would like help walking through any part of the process, please contact us. Our experienced team is here to help make the transition as simple as possible.
Most Asked Questions
When will the enhancement take place?
The enhancement will take place beginning Friday, October 30. The new website and enhanced digital banking experience will be available beginning Monday, November 2 at 9 a.m.
We encourage members to review the information on this page before enhancement weekend and plan ahead for any banking needs.
Will my debit card continue to work?
Yes. Your existing debit card will continue to work for purchases and ATM withdrawals during the enhancement period. You will not receive a new debit card, and your PIN will not change.
Temporary limits may apply to larger debit card purchases during the enhancement period. If you anticipate making a large purchase, please contact us before October 30.
Will I need to create a new online and mobile banking login?
Yes. All members who use online or mobile banking will need to complete a new enrollment beginning November 2 at 9 a.m. Your current online banking login credentials will not transfer.
Will my direct deposit be affected?
No. Direct deposits and ACH transactions will continue without any action required from you.
Will I need to download a new mobile banking app?
Yes. The new Greater Experience CU Mobile app will be available beginning November 2 at 9 a.m.
What should I do before the enhancement?
We have created a complete Enhancement Checklist to help you prepare. Please review the checklist on this page before enhancement weekend for important steps you may need to take.
Getting Started
Do I need to know my account number?
Yes. You will need your account number when enrolling in the new online and mobile banking experience. We encourage you to locate your account number before enhancement weekend.
If you need assistance finding your account number, our team would be happy to help.
Is there anything I should save before the enhancement?
We encourage you to save or download any previous statements or account history you may need before October 30.
If you need assistance obtaining a statement or account history, visit one of our branches and our team will be happy to help.
Will I receive an October statement?
Yes. All members will receive a paper statement for October, including members who normally receive eStatements or quarterly statements.
If you are currently enrolled in eStatements, your eStatement enrollment will continue after the enhancement.
Online & Mobile Banking
Do I need to create a new online banking username and password?
Yes. All online and mobile banking users will complete a new enrollment beginning November 2 at 9 a.m. Your existing login credentials will not transfer.
What will I need to enroll?
You will need your account number, Social Security Number or applicable TIN/EIN, email address and phone number.
Can I enroll through either the website or mobile app?
Yes. Beginning November 2 at 9 a.m., you will be able to complete enrollment through online banking or the new mobile app.
When can I download the new mobile app?
The Greater Experience CU Mobile app will be available beginning November 2 at 9 a.m. It will not be available for download before that time.
Will two-factor authentication be required?
Yes. Two-factor authentication provides an additional layer of protection for your account.
You will establish two-factor authentication when you first enroll. You may also be asked to authenticate when accessing your account from a new device or recovering access to a locked account.
Authentication options will include text message, phone call and other supported authentication methods.
What happens if I enter my enrollment information incorrectly?
For your protection, five unsuccessful enrollment attempts within a 24-hour period will result in a 24-hour enrollment lockout.
If you are having difficulty enrolling, please contact our team for assistance before making repeated attempts.
What if I am a joint owner on an account?
Each joint owner should create their own digital banking access using their own Social Security Number, phone number and email address.
Once enrolled, you should automatically see the accounts on which you are a joint owner or co-borrower.
What if I have multiple accounts?
You only need to enroll once. After enrollment, you should be able to see all eligible accounts associated with you through your new digital banking access.
What happens to the My Card Rules app?
The separate My Card Rules app will go away. Card management functionality will be available within the new Greater Experience CU Mobile app, giving you more functionality in one convenient place.
What happens to SpeedyLine?
SpeedyLine will remain available, and the phone number will remain the same. You will need to re-enroll beginning November 2.
The first time you call, you will enter your account number and the last four digits of your Social Security Number. You will then be prompted to create a PIN for future SpeedyLine access.
Bill Pay & Transfers
Will my Bill Pay information transfer?
Yes. Greater Experience Credit Union will continue using the same Bill Pay provider, so your existing payees, scheduled payments, recurring payments and payment history will transfer.
Do I need to reschedule my existing Bill Pay payments?
No. Existing scheduled and recurring Bill Pay payments will transfer without any action from you.
Will recurring transfers I created in online banking transfer?
Transfers established by Greater Experience Credit Union will reconnect automatically.
Recurring transfers that you personally established through online banking will need to be recreated after the enhancement.
Will direct deposits be affected?
No. Your existing direct deposits will continue without any action required from you.
Will ACH transactions be affected?
No. Existing ACH transactions will continue.
What about person-to-person payments?
Person-to-person payment services available through Bill Pay will continue through the new digital banking experience.
Can I connect an external account?
External account transfer functionality will be available as part of the enhanced digital banking experience. Additional information and instructions will be provided as this functionality becomes available.
Statements, Alerts & Account History
Will I need to enroll in eStatements again?
No. If you are currently enrolled in eStatements, your enrollment will transfer automatically.
Will I still receive a statement for October?
Yes. All members will receive a paper October statement, even if you normally receive eStatements or quarterly statements.
After the enhancement, members already enrolled in eStatements will resume receiving eStatements.
Will my existing account alerts transfer?
No. Existing account alerts will not transfer. You will need to set up your preferred alerts again after the enhanced digital banking experience becomes available.
Will previous check images be available?
Previous check images will not transfer to the new system. If you need assistance obtaining a specific previous check image, please contact the credit union and our team will be happy to assist.
Check images will be available going forward after the enhancement.
Debit Cards, ATMs & Access to Your Money
Do I need a new debit card?
No. Your current debit card will continue to work. No replacement card is required as part of the enhancement.
Will my debit card PIN change?
No. Your existing PIN will remain the same.
Can I use my debit card during enhancement weekend?
Yes. Debit cards will continue to work for purchases.
Temporary limits may apply to larger purchases beginning October 30 through November 2. If you anticipate making a large purchase during this period, please contact us before October 30 so our team can help you plan accordingly.
Can I withdraw money from an ATM?
Yes. ATM withdrawals will remain available during the enhancement period, and normal ATM withdrawal limits will remain in place.
Can I check my balance at an ATM during the enhancement?
No. ATM balance inquiries will temporarily be unavailable during the enhancement period.
Because balances will not be available through ATMs during this time, we encourage you to know your available balance before enhancement weekend.
Are credit cards affected?
No. Greater Experience Credit Union credit cards are not affected by the enhancement.
Deposits, Loans & Everyday Banking
When will Mobile Deposit become unavailable?
Mobile Deposit will become temporarily unavailable beginning Thursday, October 29 at 4 p.m.
Will I need to re-enroll in Mobile Deposit?
No. Members currently using Mobile Deposit will not need to re-enroll as part of the enhancement.
Can I still make a deposit at a branch?
Yes. Branch deposits will remain available through the close of business Friday, October 30.
Will night drop deposits still be available?
Yes. Night drop locations will remain available.
Are my loan payments affected?
No. Loan payments and automatic loan payments will continue without any action required from you.
Will my checks still work?
Yes. Your checks will continue to work.
Will branch services be different?
No. Normal branch services will remain available during regular business hours. Branches will open November 2 at 9:00 AM.
Enhancement Weekend
What services will be temporarily unavailable?
Some services will be temporarily unavailable during enhancement weekend. Please review the complete Enhancement Weekend availability information on this page for specific services, dates and times.
We encourage you to plan ahead for any banking needs during this period.
When will the new website and digital banking experience become available?
The new Greater Experience Credit Union website and enhanced digital banking experience will be available beginning Monday, November 2 at 9 a.m.
At that time, members will be able to access the new website, enroll in online banking and download the new Greater Experience CU Mobile app.
What should I do if I need help?
Our experienced team is here to help you and would be happy to walk you through the enhancements, help with enrollment or answer any questions you may have.
Call: 423-672-1950
Email: support@
Visit: Any Greater Experience Credit Union branch
If you do not see your question addressed here or need help with any part of the process, please reach out. We are here to help make the transition as simple as possible.
Creating a Greater Experience, one member, one moment and one milestone at a time.
Important Dates
Mark your calendar.
Between these times, certain banking services will be temporarily unavailable.
October 30 · 5 PM
Our enhancement period begins.
November 2 · 9 AM
Your Greater Digital Banking Experience becomes available.
Service availability
What's changing during the enhancement window.
Temporarily Unavailable
GreaterExperience.org website
Online & Mobile Banking
Mobile App
Bill Pay
Remote Check Deposit (unavailable beginning Oct 29 at 4 PM)
Speedy Line
Debit/ATM card balance inquiries
What Will Remain Available
Debit and ATM cards for purchases and withdrawals
[Additional available services to be confirmed]
Your complete enhancement checklist
Here's what you can do now to prepare.
BEFORE OCTOBER 30
-
Make sure you know your account number.
-
Make sure Greater Experience has your current phone number and email address.
-
Review upcoming banking needs.
-
Review upcoming Bill Pay payments.
-
Plan for payments that may fall during the enhancement period.
-
Make deposits or transfers you may need during the enhancement period.
-
Review information about the Greater Experience mobile app.
-
Review enrollment/login instructions.
-
Review which services will temporarily be unavailable.
-
Ask questions now if you're unsure about anything.
-
Download and save any statements you need — previous history will not carry over.
BEGINNING NOVEMBER 2
-
Enroll in enhanced Online Banking.
-
Create your new username and password.
-
Download the Greater Experience CU Mobile app.
-
Verify Bill Pay information.
-
Verify scheduled/recurring payments.
-
Reestablish account alerts.
-
Verify recurring transfers you set up in Online or Mobile banking.
-
Enroll in or verify your eStatement settings.
Getting Started
How to enroll beginning November 2.
Full step-by-step instructions coming soon
1
Enroll in enhanced Online Banking
2
Download the mobile app
3
Verify your settings
Mobile App
Bank on the go, wherever you are.
Download the Greater Experience CU Mobile app for a better way to bank — improved performance, convenience and access, right from your phone.
App Download Available on November 2 @ 9 AM
Stay Protected
Protect yourself from scams.
As we prepare for your Greater Digital Banking Experience, scammers may try to take advantage of the fact that you are expecting banking communications.
We will never unexpectedly call, text or email you and ask you to provide your account number, Social Security number, online banking password, PIN or verification code. We will never ask you to move money to “protect” your account.
If something doesn't feel right, stop and contact us directly using the information below.
Questions?
We're here to help.
We know you may have questions as November 2 approaches. Our experienced team is here to help, and we've also created a comprehensive FAQ with answers to many of the questions you may have.
Call: 423-672-1950
Email: Support@GreaterExperience.org
Visit: Any Greater Experience Credit Union branch
Watch your mailbox and email inbox for additional reminders and important information as November 2 approaches.